Frequently Asked Questions
Everything you need to know about your Flux Footwear journey.
How do I determine the right shoe size for me?
We recommend using our interactive Size Guide located on each product page. Our footwear typically runs true to size, but if you are between sizes, we suggest sizing up for the most comfortable fit.
What is Flux Footwear's return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unworn condition with all packaging intact to be eligible for a full refund or store credit.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
What materials are used in Flux Footwear products?
We prioritize both style and sustainability. Our collections utilize high-quality vegan leathers, recycled mesh, and ethically sourced rubber outsoles to ensure durability and comfort.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated during the checkout process.
How should I clean and maintain my shoes?
To preserve the quality of your footwear, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or drying, as high heat can damage the structural integrity of the materials.